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My Bag

My Bag

Shipping & Delivery

 

All prices on our website do not include shipping. Shipping costs will automatically be added during checkout based on country and the volumetric weight of the package.

We try our hardest to deliver your items within the delivery period. However, at peak periods, this may not be possible.

We use CityLink Express as our chosen and trusted delivery partner and deliveries can be tracked on City Link

Please be informed that City Link uses volumetric weight to calculate the courier charge prices. We have 3 size boxes that we use to carefully pack your items so it does not get damaged during transit.

Small – 27cm x 27cm x 8cm = approx. 1.5kg (Accessories, Small Leather Goods, Clothing)
Medium – 36cm x 27.5cm x 13cm = approx 3 kg (Shoes, Medium Bags)
Large – 50cm x 40 cm x 20cm = approx. 9 kg (Large Bags, Multiple Items)


Country of Delivery Box Size Price (RM) Estimated Delivery Period
West Malaysia S RM10.00 1-3 working days
M RM13.00
L RM20.00
East Malaysia (Sabah & Sarawak) S RM25.00 3-5 working days
M RM45.00
L RM120.00
Singapore S RM30.00 3-5 working days
M RM45.00
L RM75.00
South East Asia S RM100.00 3-5 working days
M RM150.00
L RM280.00
Asia S RM150.00 3-5 working days
M RM200.00
L RM400.00
Australia & New Zealand S RM180.00 5-7 working days
M RM250.00
L RM500.00
United Kingdom, West Europe, Mddle East S RM250.00 7-14 working days
M RM350.00
L RM900.00
East Europe and Russia S RM400.00 7-14 working days
M RM700.00
L RM1400.00
USA and Canada S RM200.00 7-14 working days
M RM300.00
L RM650.00
Rest of the World S RM450.00 7-14 working days
M RM700.00
L RM1500.00

Please note that estimated delivery times are to be used as a guide only and commences from the date of dispatch. Portluxe will not be responsible for any delays caused by destination customs clearance process. US dollar conversion is for approximate reference use only.

If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.

In the rare event that your item does not arrive, please contact customerservice@myportluxe.com